Help & FAQ
Q:Can I wash the hair bundles?
A:Hair can be removed down to clean, but the clean method must correct for the hair. Wash with luke warm water and mild shampoo. Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.
How to wash: 1. Wash hair with a moisturizing shampoo. Don’t massage the hair. 2. Condition hair with a deep conditioner for 10 min to 1 hr. 3. After deep conditioning, rinse thoroughly with lukewarm water. 4. Lay hair flat and allow to hair dry completely. Don’t use a blow dryer. 5. Gently pat dry with a towel. Avoid wringing or twisting. 6. When brushing, start at the ends and gently work your way to the roots. 7. Curly hair should be combed and styled with fingers. 8. Wavy hair should be combed with a wide tooth comb. Note: Pls use Quality Products.
I recommend: Aussie Miracle Moisture Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.
Q:How to wash Virgin Hair Wigs?
A: If you wear your wig every day, wash it once a week; otherwise, wash it once every eight to ten uses.
How to wash: 1. Comb the hair ensure there is no tangles. Turn the wig inside cap outside. 2. Put the wig into 35-40* water, add shampoo into the water. Stir it evenly. 3. Gently press over hair for 10-15 minutes until it is clean. Don't rub with hands. 4. Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly. 5. Leave hair wig in conditioner for 10-15 minutes. 6. Rinse conditioner thoroughly and use a towel to absorb the water. 7. Turn the wig inside cap back, For straight wig, choose one wide-toothed comb. 8. For wavy wig, hold the cap by hand, shake it 5-6 times, run with fingers smooth gently. 9. Put the wig onto a wig standing and let it air dry. 10. Don’t make the hair under the blazing sun for quite a long time. Note: Never use product that contain sulphur.
Q:Will this hair hold curls well?
A:Yes,our hair can hold curls beautifully. We have some tips :
Find correct temperature for the hair curling. We suggest raise the temperature little by little to test it out. Time control is very important ,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.
Apply some hair spray will keep the curl pattern durable for whole day.
Q:What’s the best temperature for the flat iron or curled iron?
A:We recommend 160-180 Celsius degree or 320-360 Fahrenheit degree. Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.
Note: To restyle hair, use a blow dryer or curling iron on low or warm heat setting. Advise to test a one clip hair prior to coloring or restyling the full set.
Q:Can I dyed / bleached the hair?
A:Yes.Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate. We also recommend using a semi-permanent shape as it is much more gentle on the hair extensions. As virgin human hair will be easily dry after leaving the hair donor, so don't dye or restyle the hair too frequently, it may lead to shortening the lifespan of your hair and possibly cause damage. We do not recommend dying our Blonde or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Any bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended
Q:How many hair bundles can make a full head?
A:Normally the weight of 1 bundle is 95g-105g,we suggest you to take 3-4 bundles for a full head, Especially for the length from 26inch to 30inch, 4 bundles are suggested.
Q:How to comb the hair?
A:For straight hair: Use a wide-tooth comb to the hair, it is suggested to comb the ends first, then the body, and comb from the roots to the end lastly.
If you comb from the roots to the ends directly, it will cause shedding.
For wavy or curly hair: The best comb is your fingers when you comb the wavy or curly hair. Also comb the ends first.
Q:Why are my hair extensions shedding?
A:After the factory workers sew the hair pieces into a bundle, there might be a strand of hair that is not attached to the weft. So when you first comb or wash it, it will come out. that’s not shedding. Comb them out and it will be fine. The wefts are double drawn machine weft to prevent possible shedding. If you have to cut the weft to adjust the hair volume for your install, please make sure to seal the edges of the wefts to keep it from shedding. And never wash or comb the hair with too much strength, or it will break off. You’d better choose the round with wide-toothed comb. We don’t suggest comb the curly items.
We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding.
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal, Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
Q:How to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.
You can use the tracking number on the following tracking links to find the tracking status.
First Time Order
For your security, please be aware that first-time order can only be delivered to the card holder's billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Q: How long do you take to dispatch an order?
A: Generally, your package will be shipped within 24 hours after order confirm except Weekends and Holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Q: Does Prettyinlondon.com guarantee delivery time?
A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5-7 working days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
About Customs , Duties & Taxes
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient; Customs policies vary widely; you should contact your local customs office for more information.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.