Refund & Exchange Policy
We are pleased to accommodate returns and exchanges within 7 days on all items that have not been opened, worn, or tampered with when you receive the order. If the hair length is not right, please e-mail us to initiate your return and we will be more than happy to assist you further.
HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:
1.How do I make a return?
2.What is the return period?
3.Do I have to pay for the shipping of my return?
4.May I return my Pretty In London Hair without contacting you?
5.When will I receive my refund?
6.How may I contact you?
DETAILS AS BELOW:
1. HOW DO I MAKE A RETURN?
Disclaimer:All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure all wig is INTACT and the LACE has NOT been cut.
Easy: e-mail us and let us know your order number. We will then provide you with instructions and a return address to ship your items back. All returned items will be inspected prior to a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
All return orders will be processed within (7) days of the date of return.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for the initial return shipping costs. However, upon processing your return, you may/may not receive a shipping costs refund in addition to your refunded order. Note: please indicate "RETURN" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY ORDER WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be processed to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 5-10 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.